GENERAL CONDITIONS USERS MUST ACCEPT BEFORE BOOKING
GENERAL CONDITIONS FOR ONLINE BOOKING AT HOTEL TAHITÍ PLAYA AND THALASSA APARTAMENTS
All users must be 18 years of age or over and have the legal capacity necessary to contract the services offered on this website. The online booking service is for the purpose of booking rooms for the dates required at Hotel Tahití Playa or apartments at Thalassa Apartaments. Use of this service entails the acceptance of all the terms and conditions contained in these General Conditions.
You must use truthful data when making a booking. Your personal information will be handled according to current legislation.
Prices and booking conditions are specified on this website.
Offers are valid for the specified time period.
VAT is included in the booking price. Any other charge or tax that may arise as a result of the accommodation must be paid at the Hotel/Apartment.
Once all booking steps have been processed, the user will receive an email confirming the booking. This will be the confirmation voucher and must be presented at the hotel/apartment upon arrival.
ONLINE BOOKING CONDITIONS
Credit card is the usual payment method for processing your booking on this website. Although payment by bank transfer is also accepted in certain cases, this option cannot be processed by means of this website.
If you wish to pay by credit card, your card must be recognized by our system. Because the Hotel Tahití Playa/Thalassa Apartaments has your security in mind, it will under no circumstances keep the data from this card.
Should you not hold a credit card recognized by our system, we request that you contact us by calling 0034 93 7032200.
To formalize the booking you must pay 30% of the total amount of your booking in advance. The rest of the amount must be paid at the hotel/apartment reception desk upon arrival. In one of the steps of the booking process you will find the total amount and the 30% advance payment to be paid by credit card in order to confirm your booking.
This payment method is only possible with 10 or more days’ notice before arrival at the Hotel/Apartment. Furthermore, this form of payment cannot be processed on this website. Kindly call 0034 93 7032200, where you will be informed of the steps to follow. You can also contact us by emailing firstname.lastname@example.org for hotel Tahití Playa and email@example.com for Thalassa Apartaments.
If you would like to give somebody a gift in the form of a night or nights at the Hotel/Apartment, please call us on 0034 93 7032200 or email firstname.lastname@example.org for hotel Tahití Playa and email@example.com for Thalassa Apartaments to process the booking.
The hotel/apartment reserves the right to consider your reservation a “no show” if you arrive at the hotel/apartment later than 8:30 p.m. WITHOUT PREVIOUS NOTICE. This means the amount paid to date will not be refunded.
MODIFICATION AND CANCELLATION POLICY:
Should you wish to modify or cancel the booking, you must communicate this by email to firstname.lastname@example.org for hotel Tahití Playa and email@example.com for Thalassa Apartaments, or by faxing 0034 93 7032209.
If the cancellation is received 15 days or more before your scheduled arrival, the hotel/apartment will issue a full credit card refund, provided this is your chosen payment method, with cancellation fees charged to your account.
If the cancellation is received 14 days or less before your scheduled arrival or you fail to appear on the day of arrival, the paid amount will be retained as a cancellation fee.
In the event that Hotel Tahití Playa/Thalassa Apartaments communicates the cancellation of a booking for reasons of force majeure, understood as an extraordinary and unforeseeable event or circumstance beyond the party’s control, which could not have been avoided despite due care, the booking will be cancelled and the customer forfeits any right to a claim for compensation. Should such a circumstance arise, you will be informed by email where possible.
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